Chauffeured Ground Services

1. Reservation & Payment Terms

1.1 Deposits

  • No date or vehicle is reserved until a non-refundable deposit equal to 50% of the total reservation cost.

  • Deposits must be made via credit card, check, Zelle, or ACH. Debit cards not accepted.

1.2 Balance & Fees

  • Airport Transfers - All Vehicles → Full balance is due when Services are Schedule.

  • Vehicles <15 Passengers → Full balance is due 10 days prior to the scheduled trip.

  • Vehicles >15 passengers → Full balance is due 45 days prior to the scheduled trip.

  • Late Fees: A 10% late fee will be added every 30 days for unpaid balances.

  • A 3.8% credit card processing fee will be applied to payments made via credit card.

2. Cancellation & Changes

2.1 Standard Cancellation Terms

  • Cancellations at any time: Credits will be applied to client account(s)

  • Vehicles less than (<) 15 passengers → Cancellations within 10 days of the trip are non-refundable.

  • Vehicles greater than (>) 15 passengers → Cancellations within 30 days of the trip are non-refundable.

  • No-Shows are subject to the same cancellation policies.

2.2 Changes to Itinerary

  • Requests are accommodated on a case-by-case basis and when assets & schedule permit.

3. Service & Liability

3.1 Delays & Mechanical Issues

  • OVT is not responsible for delays due to weather, road conditions, accidents, airline delays, U.S. Customs issues, or any other unforeseen events.

  • In case of a mechanical breakdown, OVT will only be responsible for making up lost time at a mutually agreed date.

  • If a mechanical issue occurs before the trip, OVT will work with the customer to substitute a comparable vehicle if available.

  • The cancellation of a customer's event (e.g., wedding, concert, etc.) does not cancel the transportation reservation.

3.2 Wait Time & Overtime Charges

  • Wait Time and Overtime charges apply when the service extends beyond the originally scheduled time.

  • Charges are billed in 15-minute increments once the scheduled time has exceeded.

  • Airport Transfers – Please see Section 2.2 Changes to Itinerary. $25 Rescheduling Fee.

  • Government-recognized holidays, Christmas Eve, and New Year’s Eve incur a $17.76 holiday charge.

4. Passenger Conduct & Liability

4.1 Alcohol & Conduct Policy

  • OVT does NOT provide alcohol. Passengers may bring their own food and non-alcoholic beverages.

  • South Carolina law (Section 61-4-110) prohibits open alcohol containers in vehicles without partitions.

  • Any law enforcement fines related to alcohol consumption will be the responsibility of the client.

  • OVT assumes no liability for fines issued to passengers or drivers due to alcohol-related violations.

  • The driver has the right to refuse entry to anyone who appears overly intoxicated.

  • Smoking of any kind is strictly prohibited. A $1000 smoking fine applies, and the trip will be immediately terminated without refund.

4.2 Termination of Trip

The driver may terminate the trip without refund if:

  • Passengers violate rules or policies outlined in this agreement.

  • A passenger behaves aggressively, belligerently, or endangers others.

  • A passenger opens emergency hatches or windows (except in emergencies).

  • Any passenger consumes or possesses illegal drugs or narcotics.

  • The vehicle exceeds legal seating capacity.

4.3 Financial Liability for Damages

The customer assumes full financial liability for any damage caused to the vehicle during the rental period.

  • $300.00 → Excessive cleanup. e.g. Glitter

  • $1000.00 → Sanitation fee for bodily fluids.

  • $30.00 per missing auxiliary cord or charger.

  • $1000.00 → Smoking violation & immediate trip termination.

  • Other damages will be billed at cost.

  • OVT is not responsible for lost or left-behind items.